Software as a Service Agreement

Effective October 31, 2025.

This Software as a Service Agreement (the "Agreement") is between the entity named below ("Customer") and Modal Labs, Inc., a Delaware corporation ("Modal"). This Agreement consists of these terms, each order form for Services that has been executed by Modal and Customer (each an "Service Order") and all exhibits and amendment of any of the foregoing. Customer consents to this Agreement by executing a Service Order or creating an account on the Service.

1. SCOPE OF SERVICE AND RESTRICTIONS

   1. Access and Scope of Service. Subject to receipt of the applicable Fees with respect to the service specified in the corresponding Service Order (the "Service"), Modal will use commercially reasonable efforts to make the Service available to Customer as set forth in this Agreement and the Service Order. Subject to Customer's compliance with the terms and conditions of the Agreement and the Service Order, Customer may access and use the Service during the period specified in the Service Order. Any such use of the Service by Customer is solely for Customer's internal business.

   2. No-Fee Use. If Customer is accessing or making use of the Service on a trial or no-fee basis (the "No-Fee Use"), Customer may use the Service consistent with applicable use limitations in the corresponding Service Order or otherwise provided to Customer. Customer acknowledges and agrees that the No-Fee Use is provided on an "as-is" basis and the No-Fee Use is provided without any indemnification, support, warranties or representation of any kind. Further, No-Fee Use may be subject to certain additional restrictions, limitations and differing terms all as specified in the corresponding No-Fee Use Limitations.

   3. Restrictions. Customer will use the Service only in accordance with all applicable laws, including, but not limited to, laws related to data (whether applicable within the United States, the European Union, or otherwise). Customer agrees not to (and will not allow any third party to): (a) remove or otherwise alter any proprietary notices or labels from the Service or any portion thereof; (b) reverse engineer, decompile, disassemble, or otherwise attempt to discover the underlying structure, ideas, or algorithms of the Service or any software used to provide or make the Service available; or (c) rent, resell or otherwise allow any third party direct access to or use of the Service.

   4. Service Suspension. Modal may suspend Customer's access to or use of the Service if Modal determines such action is reasonably necessary to enforce its rights and Customer's obligations herein. Modal will notify Customer before suspending access to the Service and give Customer an opportunity to remediate any deficiencies, unless emergency suspension is required.

   5. Ownership. Modal retains all right, title, and interest in and to the Service, and any software, products, works or other intellectual property created, used, provided or made available by Modal under or in connection with the Service. Customer may from time to time provide suggestions, comments or other feedback to Modal with respect to the Service ("Feedback"). Customer hereby grants to Modal a nonexclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free, fully paid up license to use and exploit any Feedback for any purpose. Nothing in this Agreement will impair Modal's right to develop, acquire, license, market, promote or distribute products, software or technologies that perform the same or similar functions as, or otherwise compete with any products, software or technologies that Customer may develop, produce, market, or distribute.

   6. Modal Client. Certain software libraries and tools, and updates thereto, that may be used to access and use the Service (the "Modal Tools") are available at the following URL: https://github.com/modal-labs/modal-client under applicable open source licensing terms. Customer agrees that it is responsible for obtaining, installing and maintaining the Modal Tools, that the Modal Tools are not part of the Service and not subject to this Agreement, and that Modal disclaims all representations, warranties and other obligations under this Agreement as to the Modal Tools.

   7. Customer Data. Customer hereby grants to Modal a limited license to use Customer Data as necessary to provide the Service to Customer. For purposes of this Agreement, "Customer Data" shall mean any data, information or other material provided, uploaded, or submitted by Customer to the Service in the course of using the Service. Customer shall retain all right, title and interest in and to the Customer Data, including all intellectual property rights therein. As between Modal and Customer, Customer owns all Customer Data. Customer is solely responsible for Customer Data including, but not limited to: (a) compliance with all applicable laws and regulations; and (b) any claims that Customer Data infringes, misappropriates, or otherwise violates the rights of any third party.

   8. Aggregated De-Identified Data. Notwithstanding anything to the contrary, Modal may freely use Aggregated De-identified Data for Modal's business purposes (including without limitation, for purposes of improving, testing, operating, promoting and marketing Modal's current and future products and services). "Aggregated De-identified Data" means data collected by Modal in connection with Customer's use of the Service, but only in aggregate, de-identified form which is not linked specifically to Customer or any individual. Aggregated De-identified Data excludes Customer Data uploaded or submitted by Customer.

2. FEES AND TAXES

   1. Fees. Customer shall pay to Modal the fees as set forth in each applicable Service Order(s) (collectively, the "Fees") and will provide accurate and updated billing contact information. Minimum commitments as set forth in Service Orders are: (a) based on the Service purchased and not actual usage; (b) non-cancelable; and (c) cannot be decreased during the specified term set forth in such Service Order. Fees are not refundable.

   2. Invoicing Terms. Modal will invoice Customer either monthly or according to the billing frequency stated in the Service Order. Invoices are due pursuant to the corresponding Service Order. If any invoiced amount is not received by Modal by the due date, then without limiting Modal's rights or remedies: (a) those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, and (b) Modal may condition future renewals and Service Orders on shorter payment terms. If Modal is required to initiate legal action due to nonpayment of fees, Customer shall bear all costs resulting from the collection of such fees.

   3. Taxes. Any and all payments made by Modal in accordance with this Agreement are exclusive of any taxes that might be assessed against Customer by any jurisdiction. Customer shall pay or reimburse Modal for all value-added, sales, use, property and similar taxes; all customs duties, import fees, stamp duties, license fees and similar charges; and all other mandatory payments to government agencies of whatever kind, except taxes imposed on the net or gross income of Modal. All amounts payable to Modal under this Agreement shall be without set-off and without deduction of any taxes, levies, imposts, charges, withholdings and/or duties of any nature which may be levied or imposed, including without limitation, value added tax, customs duty and withholding tax.

3. TERM AND TERMINATION

   1. Term. The term of this Agreement shall commence on the Effective Date identified in the Service Order and unless terminated earlier according to this Section 3, will end on the last day of the term specified in the last Service Order (the "Term"). Each Service Order will renew automatically at the end of the applicable term unless either party provides to the other advance written notice with respect to non-renewal at least 30 days prior to the end of the then current term.

   2. Termination. This Agreement and the Service Orders hereunder may be terminated: (a) by either party if the other has materially breached this Agreement, within thirty (30) calendar days after written notice of such breach to the other party if the breach is remediable or immediately upon notice if the breach is not remediable; or (b) by Modal upon written notice to Customer if Customer (w) has made or attempted to make any assignment for the benefit of its creditors or any compositions with creditors, (x) has any action or proceedings under any bankruptcy or insolvency laws taken by or against it which have not been dismissed within 60 days, (y) has effected a compulsory or voluntary liquidation or dissolution, or (z) has undergone the occurrence of any event analogous to any of the foregoing under the law of any jurisdiction.

   3. Effect of Termination. Upon any expiration or termination of this Agreement, Customer shall (a) immediately cease use of the Service, and (b) return all Modal Confidential Information and other materials and information provided by Modal. Any termination or expiration shall not relieve Customer of its obligation to pay all Fees accruing prior to termination. On termination of this Agreement, Customer shall pay to Modal all Fees set forth in the corresponding Service Order(s). Customer's Service account will be deleted within 60 days following the termination date.

   4. Survival. The following provisions will survive termination of this Agreement: Sections 1.5 (Ownership), 3.3 (Effect of Termination), Section 3.4 (Survival), Section 4 (Confidentiality), Section 7 (Limitation of Liability), and Section 8 (Miscellaneous).

4. CONFIDENTIALITY

   1. During the term of this Agreement, either party may provide the other party with confidential and/or proprietary materials and information ("Confidential Information"). All materials and information provided by the disclosing party and identified at the time of disclosure as "Confidential" or bearing a similar legend, and all other information that the receiving party reasonably should have known was the Confidential Information of the disclosing party, shall be considered Confidential Information. This Agreement is Confidential Information, and all pricing terms are Modal Confidential Information. The receiving party shall maintain the confidentiality of the Confidential Information and will not disclose such information to any third party without the prior written consent of the disclosing party. The receiving party will only use the Confidential Information internally for the purposes contemplated hereunder. The obligations in this Section shall not apply to any information that: (a) is made generally available to the public without breach of this Agreement, (b) is developed by the receiving party independently from and without reference to the Confidential Information, (c) is disclosed to the receiving party by a third party without restriction, or (d) was in the receiving party's lawful possession prior to the disclosure and was not obtained by the receiving party either directly or indirectly from the disclosing party. The receiving party may disclose Confidential Information as required by law or court order; provided that, the receiving party provides the disclosing with prompt written notice thereof and uses the receiving party's best efforts to limit disclosure. At any time, upon the disclosing party's written request, the receiving party shall return to the disclosing party all disclosing party's Confidential Information in its possession, including, without limitation, all copies and extracts thereof.

5. WARRANTIES

   1. Authority. Each of Modal and Customer represents and warrants that: (a) it has the full right, power and authority to enter into and fully perform this Agreement; (b) the person signing this Agreement on its behalf is a duly authorized representative of such party who has in fact been authorized to execute this Agreement; (c) its entry herein does not violate any other agreement by which it is bound; and (d) it is a legal entity in good standing in the jurisdiction of its formation.

   2. Services Operation. The Service, when used by Customer in accordance with the provisions of this Agreement and in compliance with the applicable documentation, will perform, in all material respects, the functions described in the documentation during the Term.

   3. Protection of Customer Data. Modal will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data in accordance with its security documentation, which will be made available to Customer on request, and Modal's Data Processing Addendum found at https://modal.com/legal/dpa which is incorporated herein by reference. Those safeguards will include, but will not be limited to, measures for preventing access, use, modification or disclosure of Customer Data by Modal personnel except: (a) to provide the Service and to prevent or address service or technical problems, or (b) as Customer expressly permits in writing.

   4. Exclusive Remedies. Customer shall report to Modal, pursuant to the notice provision of this Agreement, any breach of the warranties set forth in this Section 5. In the event of a breach of warranty by Modal under this Agreement, Customer's sole and exclusive remedy, and Modal's entire liability, shall be prompt correction of any material non-conformance in order to minimize any material adverse effect on Customer's business.

   5. Disclaimer of Warranty. Modal does not represent or warrant that the operation of the Service (or any portion thereof) will be uninterrupted or error free, or that the Service (or any portion thereof) will operate in combination with other hardware, software, systems or data not provided by Modal, except as expressly specified in the applicable documentation. CUSTOMER ACKNOWLEDGES THAT, EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, MODAL MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE SERVICE OR SERVICES, OR THEIR CONDITION. MODAL IS FURNISHING THE WARRANTIES HEREIN IN LIEU OF, AND MODAL HEREBY EXPRESSLY EXCLUDES, ANY AND ALL OTHER EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES, WHETHER UNDER COMMON LAW, STATUTE OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY AND ALL WARRANTIES AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS.

6. INDEMNIFICATION

   1. Indemnification by Customer. Customer will defend, indemnify, and hold Modal, its affiliates, suppliers and licensors harmless and each of their respective officers, directors, employees and representatives from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to any third party claim with respect to alleged infringement or misappropriation of third-party's intellectual property rights or violation of applicable law related to Customer Data.

   2. Indemnification by Modal. Modal will defend, indemnify, and hold Customer harmless from and against any third party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from claims by a thirty party that Customer's use of the Service directly infringes or misappropriates a third party's intellectual property rights (an "Infringement Claim"). Notwithstanding any other provision in this Agreement, Modal shall have no obligation to indemnify or reimburse Customer with respect to any Infringement Claim to the extent arising from: (a) the combination of any Customer Data with the Service; (b) the combination of any products or services, other than those provided by Modal to Customer under this Agreement, with the Service; or (c) non-discretionary designs or specifications provided to Modal by Customer that caused such Infringement Claim.

   3. Notice of Claim and Indemnity Procedure. In the event of a claim for which a party seeks indemnity or reimbursement under this Section 6 (each an "Indemnified Party") and as conditions of the indemnity, the Indemnified Party shall: (a) notify the indemnifying party in writing as soon as practicable, but in no event later than thirty (30) days after receipt of such claim, together with such further information as is necessary for the indemnifying party to evaluate such claim; and (b) the Indemnified Party allows the indemnifying party to assume full control of the defense of the claim, including retaining counsel of its own choosing. Upon the assumption by the indemnifying party of the defense of a claim with counsel of its choosing, the indemnifying party will not be liable for the fees and expenses of additional counsel retained by any Indemnified Party. The Indemnified Party shall cooperate with the indemnifying party in the defense of any such claim. Notwithstanding the foregoing provisions, the indemnifying party shall have no obligation to indemnify or reimburse for any losses, damages, costs, disbursements, expenses, settlement liability of a claim or other sums paid by any Indemnified Party voluntarily, and without the indemnifying party's prior written consent, to settle a claim. Subject to the maximum liability set forth in Section 7, the provisions of this Section 6 constitute the entire understanding of the parties regarding each party's respective liability under this Section 6, including but not limited to Infringement Claims (including related claims for breach of warranty) and each party's sole obligation to indemnify and reimburse any Indemnified Party.

7. LIMITATIONS OF LIABILITY

   1. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY, LOST PROFITS, BUSINESS INTERRUPTION, REPLACEMENT SERVICE OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR INDIRECT DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THEORY OF LIABILITY.

   2. EACH PARTY'S LIABILITY FOR ALL CLAIMS ARISING UNDER THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT OF FEES PAID OR PAYABLE BY CUSTOMER UNDER THE APPLICABLE SERVICE ORDER DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENTS GIVING RISE TO THE CLAIM.

8. MISCELLANEOUS

   1. Compliance with Laws. Customer shall comply with all applicable laws and regulations in its use of any Service, including without limitation export control laws, privacy laws and laws regarding the unlawful gathering or collecting, or assisting in the gathering or collecting of information.

   2. Assignment. Neither party may transfer or assign this Agreement without the prior written consent of the other party. Notwithstanding the foregoing, either party may assign this Agreement without consent from the other party in connection with a change in control, acquisition or sale of all or substantially all of its assets.

   3. Notice. All notices between the parties shall be in writing and shall be deemed to have been given if personally delivered or sent by registered or certified mail (return receipt), by recognized courier service, or electronic mail with no notice of delivery failure.

   4. No Agency. Both parties agree that no agency, partnership, joint venture, or employment is created as a result of this Agreement. Neither party has any authority of any kind to bind the other.

   5. Governing Law. This Agreement shall be governed exclusively by, and construed exclusively in accordance with, the laws of the United States and the State of California, without regard to its conflict of laws provisions. The federal courts of the United States in the Northern District of California and the state courts of the State of California shall have exclusive jurisdiction to adjudicate any dispute arising out of or relating to this Agreement. Each party hereby consents to the jurisdiction of such courts and waives any right it may otherwise have to challenge the appropriateness of such forums, whether on the basis of the doctrine of forum non conveniens or otherwise. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement or any Service Order issued under this Agreement.

   6. Publicity. Customer hereby authorizes Modal to identify Customer as a Modal customer, and use Customer's name, mark and/or logo on Modal's website and/or in Modal's marketing materials with respect to the same. In addition, Customer agrees to participate in certain publicity activity, such as a case study, customer quote, and joint press release all as further described in the corresponding Service Order.

   7. Entire Agreement. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of this Agreement, and all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. Any term or provision of this Agreement held to be illegal or unenforceable shall be, to the fullest extent possible, interpreted so as to be construed as valid, but in any event the validity or enforceability of the remainder hereof shall not be affected. In the event of a conflict between this Agreement and the Service Order document, the terms of this Agreement shall control. This Agreement may be executed and delivered by facsimile or electronic signature and in two or more counterparts, each of which will be deemed an original, but all of which together will constitute one and the same instrument.

Version History

Terms of Service effective March 2024